All web orders must be paid in full before an order can be processed.

All products supplied by Genfab are on the express understanding that the purchaser agrees with the companies main and full terms and conditions of sale.

We use Stripe to process your payments

If collecting from Genfab, it is advisable to contact us prior to collecting to check that all items are in stock and allow us time to process your order.

Normal delivery for stock items is 1 week. For larger non-stock items delivery is 3 weeks.
The agreed delivery time has to be considered as approximate and not binding.
Customers have no right to claim for eventual delays. They cannot ask neither for any damage nor reimbursement.
Genfab reserves the right to deliver in one or more consignments.
All items quoted on this site are exclusive of VAT. VAT is charged at a rate of 23%.

  • All goods supplied by Genfab are from official sources and are covered by the normal manufacturer’s warranty. If an exchange or refund is required then the items should be returned to us in their original condition and packaging within 14 days of your purchase stating why the item is being returned. If you are unsure about returning any item please contact our sales team.
  • In the case of any shortage, damage or discrepancies, Genfab must be notified in writing either by post, fax or email within 5 working days of delivery. Otherwise we will not be held responsible for any claim.
  • There is a 10% handling charge for goods returned to us that were ordered incorrectly.
  • Prior notice must be given to Genfabs’ staff to ensure that Genfab is in a position to accept the returns.
  • Unfortunately we cannot accept a returned item that has been personalized unless it is a fault of the manufacturer. This does not affect your statutory rights.
  • In all cases, the items returned must be in their original condition, which includes any packaging.
  • All goods will be inspected on return. The goods are the responsibility of the sender until they reach our office. We will refund the monetary value of the goods returned to us, at the price you purchased them.
  • All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error.

We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged. This does not affect your statutory rights.
Please address return parcels to: Ballypreacus, Bunclody, Enniscorthy, Co Wexford. Y21AX89 Republic of Ireland.

We regret we cannot entertain claims for missing or damaged goods which have not been notified in writing within 3 days of the date of delivery, irrespective of whoever has signed for the goods at the consignment delivery point. This is necessary due to the short period of time we have to claim against the carriers for damage in transit.

If you have any complaints or comments about our website or any of the products supplied to you, please contact Genfab by calling our number on the home page or by emailing